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+ WHAT EXACTLY HAPPENS WHEN WE'RE IN THE ROOM?
After your briefing concerning safety, rules and synopsis of the game you'll be playing, we lock you in the room. You and your team will then have 60 minutes to work together; finding clues and solving puzzles to escape the room and finish the game.
We have eyes and ears on everything going on in the rooms and in every room there is a way to contact us while playing to ask for any hints, express any concerns, or just to have a friendly chat (we like that too, but it does tend to eat minutes off the clock).
+ ARE YOUR GAMES SUITABLE FOR KIDS?
There is no firm age minimum, however our games and puzzles are designed to be solved by ages 13 and over. This is not to say that kids under 13 can't play and be successful (indeed sometimes they are even better than us older folks!), it is simply to illustrate that the games, puzzles, concentration and thinking involved are typically better suited for adults. We DO NOT recommend our games for groups made up primarily of kids under 12.
As far as the themes themselves, all of our themes are family friendly; so no worries there.
+ IS THERE AN AGE LIMIT?
There is no limit. As long as you're able to move around reasonably well (our games are, unfortunately, not wheelchair accessible), and enjoy having fun, you are able to play an escape room.
+ CAN WE GET OUT IF WE NEED TO?
You can exit your room at any point throughout the game. Sometimes people need to use the bathroom, we get that. Sometimes there are other emergencies, we get that too.
At any point, there is a safe exit from the room. These will be outlined in your briefing prior to the start of the game. Keep in mind though, the clock keeps ticking even if you decide you need a break so we recommend planning ahead!
+ WHAT IF WE DON'T ESCAPE IN TIME?
We open the door as soon as your time is up. Again, you are free to exit at any point throughout the game as well.
We de-breif after every game to give you the chance to see the conclusion of the game and where you went wrong; having a good laugh along the way. We do our best not to tease you, but we make no promises.
+ WHAT ARE OUR CHANCES OF ESCAPING IN TIME?
Anyone can escape our rooms; the trick is working together, communicating, and everyone giving a real effort. Also to note, you do not need any prior knowledge to solve our games. Everything you need to solve the rooms is contained within the rooms themselves.
Each game has a different difficulty level, and that can be found on the individual game pages. We design our games to be challenging but fair; fun, exciting and ultimately, solvable.
Our successful escape percentages range from 35% to 55%.
+ WHAT DO YOU MEAN BY PRIVATE ROOMS?
Many escape rooms will pair you up with strangers if you aren't able to fill all of the available spots in a room. Others may allow you to book a private room, however they require you to purchase every available spot at full price, even if you don't have that many people in your group. We don't like these things.
So we made all of our rooms private, at no extra cost to you, the customer.
We won't make you pay for unfilled spots, nor pair you up with people you don't know. Simply put, it's more fun this way.
+ WHAT IS YOUR CANCELLATION POLICY?
We have a 24 hour cancellation policy
We require a $5 per person deposit if you're booking more than 24 hours in advance. If you cancel with at least 24 hours notice, that deposit is refundable. If you cancel INSIDE of 24 hours, you will lose any deposit paid.
If you book for a time less than 24 hours away, you will be required to pay in full at the time of booking. That payment is non refundable.
+ WHAT ABOUT IF WE'RE LATE?
We ask that you arrive AT LEAST 15 MINUTES PRIOR TO YOUR START TIME. This gives us enough time to ensure waivers are signed, check you in, and brief you on the rules and tips for your game prior to the game starting.
There are two potential outcomes if the start of your game is delayed:
IF IT IS YOUR FAULT because you showed up late, we will start the clock at the time that was scheduled and you will have however much time is left on the clock once you finally do enter the room.
IF IT IS OUR FAULT because of earlier delays or simple day-to-day issues, you will get your full time in the room regardless of when you enter.
+ WHAT SHOULD WE BRING AND WEAR?
Yourselves, in a sober state (we use our discretion, but you're only hurting your chances at getting out the less sober you are) and some comfortable clothing. While not a highly active experience, you will need to be able to move freely.
We also suggest, if great eyesight isn't your strength, to bring any glasses or wear any contacts you have.
Food and drinks are not permitted in the rooms themselves, however you are free to snack in our lounge as long as you're prepared to share.
+ CAN'T I JUST ASK A PREVIOUS PLAYER HOW TO ESCAPE?
Why? The fun of escape rooms is figuring it out, finding the clues and generally playing them yourself. If you ask someone who's already played for hints, you're literally just ruining it for yourself.
Similarly if you've already played, don't tell people the secrets or play the game again. At that point, you're just ruining it for others.
Don't be that person.